Purpose of this notice
The purpose of this notice is to explain clearly how Lunogen Tech processes personal data when visitors use the lunogentech.hu and lunogentech.com websites or contact us through them.
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Privacy notice
This notice explains how we process personal data submitted through the website, especially when contacting us or requesting a quote.
What data do we process?
When you contact us, we process your name, company name, email address, phone number, selected service, message content and contact consent.
Contact and quote requests
We process contact form data to answer enquiries, discuss requirements, prepare quotes and contact you by phone or email. The legal basis is consent and, in case of quote requests, steps prior to entering into a contract.
Nature of providing data
Contacting us is voluntary. Without certain data, such as name, email address and message, we cannot meaningfully respond or prepare a quote. Providing a phone number is useful if you prefer faster or more personal consultation.
Client communication
If an enquiry leads to cooperation, a contract or further consultation, we process related correspondence and contact details for performance, documentation and later reference. The legal basis may be contract performance, pre-contractual steps or legitimate interest.
Website operation and logs
During normal website operation, the server may log technical data such as IP address, browser details, timestamp and visited page URLs. These are processed for security, troubleshooting and operational purposes based on legitimate interest.
Cookies and analytics
The current website does not use separate marketing or analytics cookies. If measurement, advertising or other non-essential cookies are introduced later, we will provide prior notice and request consent where required.
Retention
Enquiry data is retained while the purpose of contact exists. Closed or unsuccessful enquiries are deleted within a reasonable time if no further legal basis exists. Accounting records and contractual documents are retained for the period required by law.
Processors and recipients
Hosting, email, development and operational providers may support the website. Trusted partner companies may also be involved in IT operations work, only to the extent necessary for delivery. We do not transfer data to third parties for marketing purposes.
International transfers
We aim to process data within the European Economic Area. If a provider involves transfers outside the EEA, such transfers are carried out only with safeguards permitted by the GDPR.
Data security
We protect data with appropriate technical and organisational measures. Access is limited, data is used only for necessary purposes, and we aim to operate systems, email accounts and development environments securely.
Data protection officer
Based on Lunogen Tech's current activities, no separate data protection officer is appointed. Privacy questions can be sent to the email address provided in this notice.
Automated decision-making
Data submitted through the website is not used for automated decision-making or profiling that would produce legal effects concerning you or similarly significantly affect you.
Your rights
You may request access, rectification, deletion, restriction of processing, object to processing based on legitimate interest and request data portability where its conditions apply. Consent can be withdrawn at any time through the contact details above.
Handling requests
We respond to privacy requests without undue delay and generally within one month. If the request is complex or there are multiple requests, the deadline may be extended according to the GDPR.
Complaints
If you believe the processing is not appropriate, you should first contact us directly. You may also submit a complaint to the Hungarian National Authority for Data Protection and Freedom of Information. Website: naih.hu
Questions about privacy?
Contact us through one of the channels below and we will help clarify your questions.